About the company
TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. Our Software-as-a-Service (SaaS) platform streamlines our customersā reporting experience across traditional and digital asset classes. We are trusted by thousands of consumers, leading exchanges and enterprises, government agenciesāincluding the IRSā respected accounting firms, and others to solve complex accounting problems at scale and ensure compliance with the latest tax laws. TaxBit investors include Haun Ventures, IVP, Insight Partners, Paradigm, Tiger Global, PayPal Ventures, Winklevoss Capital, Coinbase Ventures, and other leading crypto investors. Our team is located in Salt Lake City, San Francisco, Seattle and Washington, D.C. If youāre searching for a company thatās dedicated to your growth, recognizes your unique contribution, and provides a fun, flexible, and inclusive work environment, then TaxBit is the place for you. Weāre looking for team members who are ready to join a hypergrowth company and excited to work at the forefront of an entirely new industry.
Job Summary
Role and Responsibilities
šBe a hands-on leader in the Customer Experience model from implementation to expansion and renewal to ongoing support; add sophistication and operational rigor to the existing function šAdvocate for the success of your customers as the executive champion šOwn and grow deep client relationships across a portfolio Taxbitās largest accounts šDrive successful customer business outcomes (e.g. CSAT/NPS, renewals, cross-sell, up-sell) šRetain existing client revenue while working in partnership with our Account Executives to add revenue to the account base šEstablish a strong governance structure for each of your teamās accounts, e.g. SteerCos, MBRs/QBRs, executive engagement
Professional Qualifications
š10-15 years of people management experience in RegTech or Fintech industries across account management, implementation, customer success, solutions architecture, or sales engineering šExperience working with Enterprise SaaS platforms in RegTech or Fintech industries šPrevious Technical Sales experience in a SaaS organization šBackground and expertise in financial services, crypto and/or tax and accounting preferred
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
